Your privacy is extremely important to us and we have done our best to explain to you in simple terms how we treat the information and data you provide.

The purpose of OurVoice is to help communities reach decisions by discussing the challenges they face, and evaluating various proposals. As part of this, you may choose to make comments and suggestions that others can respond to and discuss further.

This information is visible to other platform users to enable discussions, however, we do not permit any party from exporting your comments or data on mass. We enable community leaders (elected representatives and candidates) to better understand the sentiment of the community.

As part of this, we may provide unidentified feedback from surveys or polls that cut the data by demographic profiling information. For example, to enable them to understand if men have a different viewpoint to women on a particular issue.

What this means, is that we will not provide them with exports of comments by individual members such as yourself because the purpose of OurVoice is to enable the whole community to have a say and for the aggregated view to influence elected officials and community leaders in how they represent the views of the community.

We do our utmost to safeguard your data and privacy. This starts with using Australia Post's DigitalID to verify your identity, ensuring we do not store, or even have access to your official documents in order to protect your privacy.

Data is hosted in Australia.

When handling personal information we will comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and other applicable legislation (such as Australian State and Territory health privacy legislation), as well as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).

The APPs are legally binding principles that are designed to ensure that individuals' personal information is protected throughout the information lifecycle that is, from the time the information is collected through to its destruction. The APPs also give individuals the right to access their personal information and have it corrected if it is incorrect.

We take our obligations under the APPs, Australian State and Territory privacy legislation and other applicable data protection laws seriously.

Information we collect

OurVoice collects personal information from users when they create an account, including their name, email address, and postcode. We may also collect other information such as IP address, browser type, and device information to improve the user experience and to prevent fraud and abuse on the platform.

In addition, OurVoice collects data on the topics and issues that users engage with, the frequency of their engagement, and the opinions expressed. This information is used to provide elected officials and Members of Parliament with the data they require to better represent their electorates.

How we use your information

We use your personal information to create and manage your OurVoice account, to communicate with you about platform updates and other relevant information, and to improve the user experience on the platform. We may also use your personal information to comply with legal obligations or to protect our rights or the rights of other users.

We use the data on the topics and issues that users engage with to generate insights and reports for elected officials and Members of Parliament. These reports are designed to help elected officials and Members of Parliament better understand the opinions and concerns of their constituents and to make more informed policy decisions.

Disclosure of your information

OurVoice may disclose your personal information to our service providers for the purpose of providing services to you. We may also disclose your personal information if required to do so by law, to protect our rights or the rights of other users, or in the event of a merger or acquisition.

OurVoice may also disclose aggregated, non-personally identifiable information to third parties for research, marketing, or other purposes.

Data security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Third-party links

OurVoice may contain links to third-party websites or services. These websites or services may have their own privacy policies and practices, which we do not control. We are not responsible for the privacy practices or content of these third-party websites or services.

Changes to this Privacy Policy

OurVoice may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on the platform.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at info@itsourvoice.com.